At Daily Wear Shop, we want you to love your premium fashion finds as much as we do. If you’re not completely satisfied with your purchase, our streamlined returns process ensures your style journey remains effortless.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In the original packaging

Note: For hygiene reasons, we cannot accept returns on underwear, swimwear, or pierced jewelry unless items arrive damaged or defective.

How to Initiate a Return or Exchange

  1. Contact Us: Email our style advisors at [email protected] within 15 days of delivery with your order number and return request details.
  2. Receive Authorization: We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible.
  4. Ship Your Return: Send the package to our Oakland studio using a trackable shipping method:
    Daily Wear Shop Returns
    1 Kelton Court
    Oakland, US 94611

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • For exchanges, we’ll cover the cost of shipping your new item once we receive the returned product.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable
  • You’ll receive email confirmation when your refund is processed

Exchange Process

For size or color exchanges:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. We’ll ship your new item within 2 business days of receiving your return

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange a free return and expedite your replacement or refund

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Daily Wear Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) to return: – [Product Name] – [Size/Color] – [Reason for return] [For exchanges, please specify desired size/color: _____] I confirm the item(s) are unworn, with tags attached, and in original packaging. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For our global customers (excluding some remote Asian regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

For any questions about our returns policy, our style advisors are always happy to help at [email protected].

Thank you for choosing Daily Wear Shop for your premium fashion needs.