Welcome to Daily Wear Shop’s FAQ page! We’ve compiled answers to common questions about our premium fashion collections, global delivery, and customer care services. Can’t find what you need? Our style advisors are always happy to help at [email protected].
Product Questions
Q: What types of clothing does Daily Wear Shop specialize in?
A: We curate premium wardrobe essentials across four main categories: Bottoms (including tailored trousers), Dresses (from workwear to special occasion), Shoes (versatile collections), and Tops (designed for effortless mixing and matching). Our pieces are selected for their timeless quality and trans-seasonal versatility.
Q: How do I ensure I’m choosing the right size?
A: Each product page includes detailed size guides with international conversions. Our Fit Guarantee means you can exchange any item that doesn’t fit perfectly within 15 days of delivery. For personalized advice, email our stylists with your measurements and style preferences.
Q: Are your fabrics climate-appropriate for different regions?
A: Absolutely! Our collections feature carefully selected fabrics that transition beautifully across seasons. Structured pieces maintain their shape in humid climates, while our breathable natural fibers are ideal for warmer regions. Each product description includes fabric care instructions.
Shipping & Delivery
Q: What shipping options are available to my country?
A: We offer two premium shipping methods worldwide (excluding some remote Asian areas):
Express Shipping: $12.95 via DHL/FedEx (10-15 business days)
Free Standard Shipping: via EMS on orders over $50 (15-25 business days)
Both options include real-time tracking and climate-protected packaging from our Oakland studio.
Express Shipping: $12.95 via DHL/FedEx (10-15 business days)
Free Standard Shipping: via EMS on orders over $50 (15-25 business days)
Both options include real-time tracking and climate-protected packaging from our Oakland studio.
Q: Why does international shipping take 10-25 days?
A: Our 1-2 day processing ensures each item is personally verified by our team. The transit time reflects customs clearance (we include all documentation) and our commitment to protective packaging that preserves delicate fabrics and structured pieces during their global journey.
Q: Can I upgrade my shipping method after ordering?
A: Contact us within 6 hours of placing your order at [email protected] with your order number, and we’ll make every effort to accommodate your request. Please note upgrades may incur additional charges.
Returns & Exchanges
Q: What’s your return policy?
A: We offer hassle-free returns within 15 days of delivery. Items must be unworn with original tags and packaging (including our signature dust bags). Initiate returns by emailing our team—we’ll provide a prepaid label for US customers or guide international clients through the process.
Q: How long do refunds take to process?
A: Once we receive your return at our Oakland studio, refunds are processed within 3-5 business days to your original payment method. International bank transfers may take additional processing time.
Q: Do you offer exchanges for different sizes?
A: Yes! Our Fit Guarantee includes free size exchanges within 15 days. Email us with your order number and desired size—we’ll ship the new item immediately if available, or guide you through alternative options if your size is out of stock.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions. All payments are processed through PCI-compliant systems—we never store your full payment details.
Q: Why was my credit card declined?
A: Some international banks flag overseas transactions. We recommend:
1. Contacting your bank to authorize the purchase
2. Trying PayPal which often bypasses these restrictions
3. Email [email protected] for alternative payment arrangements
1. Contacting your bank to authorize the purchase
2. Trying PayPal which often bypasses these restrictions
3. Email [email protected] for alternative payment arrangements
Q: Will I be charged customs fees?
A: We include all commercial invoices and properly declare packages to minimize fees, but some countries charge import taxes. These are the customer’s responsibility. Our Style Advisors can provide estimates for your region upon request.
Account & Technical
Q: How do I reset my password?
A: Click “Forgot Password” on the login page. If you don’t receive our email within 10 minutes, check your spam folder or contact [email protected]—we’ll manually reset your access.
Q: Can I modify my order after submission?
A: Due to our fast 1-2 day processing, changes must be requested within 6 hours of ordering. Email us immediately with your order number and requested changes—we’ll confirm if modifications are possible.
Q: How do I track my order?
A: You’ll receive a shipping confirmation email with tracking number when your order departs Oakland. Click the tracking link or visit the carrier’s website (DHL/FedEx/EMS) for real-time updates. Delays? Our customer care team can investigate after 20 business days.
Pro Tip: Combine multiple items in one order to qualify for free shipping while reducing your carbon footprint. Our versatile pieces are designed to mix-and-match across seasons.
From our Oakland studio to your closet, we’re honored to be part of your style story. Happy styling!
The Daily Wear Shop Team